Intealth ECFMG

Educational Commission for Foreign Medical Graduates

Transition to MyIntealth

MyIntealth Frequently Asked Questions


Using MyIntealth

  1. How will I access MyIntealth when it is launched?
    The first step for applicants will be to create login credentials. Learn more: https://youtu.be/mkfBKoHYLiU

  2. When can I establish a MyIntealth account?
    You can begin the process when MyIntealth launches.

  3. Are there services that will not be replaced by MyIntealth when it is launched?
    Yes. Services offered by Intealth’s FAIMER division will not be offered through MyIntealth when it is launched. FAIMER’s services will transition to MyIntealth at a later date. Additionally, some of our services, such as the Pathways application, will not be replaced by MyIntealth but will become part of the MyIntealth environment. See About MyIntealth.

  4. Is MyIntealth optional?
    No. User data will be migrated to MyIntealth, and our current systems will be retired.

  5. Will any functionality be lost with MyIntealth?
    The functionality of our systems will be improved because they will be integrated, eliminating unnecessary duplication.

Pause in Services and Status of In-progress Service Requests

  1. Why is a Pause in Services necessary?
    This brief period is needed to transfer existing user information to MyIntealth. See Pause in Services for more information.

  2. When can I call for assistance?
    All customer service centers will be available beginning January 22. Most customer service centers will open at 11:00 a.m, Eastern Time in the United States. For our Exchange Visitor (J-1 Visa) Sponsorship Program, it’s 9:00 a.m.

  3. I am scheduled to take a USMLE exam in January. Will the launch of MyIntealth affect my testing appointment?
    No. However, you will not be able to access your exam scheduling permit online during the Pause in Services that begins at 5:00 p.m, Eastern Time in the United States, on January 10, 2024. If you are scheduled to test during the Pause in Services or in the days following the launch of MyIntealth, be sure to access your exam scheduling permit in advance. If you do not bring a copy of your scheduling permit, you will not be admitted to the test.

  4. Will you be able to confirm my eligibility for the Match?
    Yes. Your data, including exam and Pathways history, is safe and secure. We will report your status to NRMP in advance of the ROL deadline.

  5. What if I miss the January 25 deadline to request extension of my Oct-Nov-Dec exam eligibility period?
    If your eligibility period ended December 31 and you were unable to schedule and take the examination, your eligibility period will be extended automatically. Please allow two to three business days for this extension to be made. There will be no charge for this automatic extension.

  6. My exam eligibility period ends January 31. How can I extend it?
    The deadline for these requests to be processed is February 26. You can submit your request in MyIntealth after launch. Be sure to cancel your Prometric testing appointment, if you have one, to avoid rescheduling fees.

  7. What if I couldn’t get an ID number before 2024 and my school doesn’t meet the requirements of the Recognized Accreditation Policy?
    When the Policy is implemented in late 2024, it will not affect your eligibility for ECFMG Certification. You can request an ECFMG/USMLE Identification Number now using ECFMG’s Interactive Web Applications (IWA).

  8. When can I access the World Directory of Medical Schools to check whether my medical school meets ECFMG’s requirements?
    The World Directory is now available at www.wdoms.org/.

  9. What if my Pathways supporting documentation isn’t received by the Jan. 31 deadline?
    The Application for Pathways for ECFMG Certification for the 2024 Match has reopened with a new deadline of February 15, 2024. The deadlines for certain supporting documentation also have been extended. Click here for more information.

  10. Have you given an update to U.S. training programs?
    On January 24, Intealth CEO Eric Holmboe, MD, communicated with program directors to confirm that very soon we will be able to provide programs with ECFMG status reports and USMLE transcripts, and applicants with USMLE score reports and ECFMG Certificates.

  11. What should I do if I have an urgent deadline coming up?
    If you are facing a time-sensitive issue, please call the appropriate customer service center. We will prioritize and address your concerns as quickly as possible. We ask you please don’t send duplicate messages and only reach out if urgent so that we meet the needs of those most needing assistance.

Preparing for MyIntealth

  1. What will happen with my current accounts during the transition to MyIntealth?
    Your information will be transferred and merged into a new MyIntealth account, where you will be able to access it after launch.

  2. What if I have an application, request, or transaction in progress when the transition to MyIntealth takes place?
    Some items can be transferred to MyIntealth, while others cannot. For more detailed information by service, please visit the Information for Existing Applicants and Information for Existing Entity Users web pages. Monitor this web page and our social media channels at the bottom of this page for more detailed information as it becomes available.

  3. Is there anything I can do to help prepare for a smooth transition to MyIntealth?
    Existing applicants can find a summary of actions that they may want to take in the Information for Existing Applicants section of the Transition to MyIntealth page and can find detailed information on the web page for existing applicants. Entity users can find time-sensitive actions in the table in the Information for Existing Entity Users section of the Transition to MyIntealth page and can find detailed information on the web page for existing entity users.

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[Last update: February 8, 2024]

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