{"id":3987,"date":"2020-11-17T11:32:06","date_gmt":"2020-11-17T16:32:06","guid":{"rendered":"https:\/\/www.ecfmg.org\/news\/?p=3987"},"modified":"2020-11-17T17:05:47","modified_gmt":"2020-11-17T22:05:47","slug":"epic-customer-service-representatives-currently-unavailable","status":"publish","type":"post","link":"https:\/\/www.ecfmg.org\/news\/2020\/11\/17\/epic-customer-service-representatives-currently-unavailable\/","title":{"rendered":"EPIC Customer Service Representatives Currently Unavailable \u2013 UPDATE: Service Restored"},"content":{"rendered":"<p><span style=\"color: #ff0000;\">UPDATE: EPIC phone service has been restored.<\/span><\/p>\n<p>Due to technical difficulties with our internal processing systems, ECFMG&#8217;s <a href=\"http:\/\/www.ecfmgepic.org\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">Electronic Portfolio of International Credentials (EPIC<sup>SM<\/sup>)<\/a> customer service representatives are unavailable to answer telephone inquiries until further notice. We are working to restore services as soon as possible. Thank you for your patience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UPDATE: EPIC phone service has been restored. Due to technical difficulties with our internal processing systems, ECFMG&#8217;s Electronic Portfolio of International Credentials (EPICSM) customer service representatives are unavailable to answer telephone inquiries until further notice. We are working to restore services as soon as possible. Thank you for your patience.<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28],"tags":[],"class_list":["post-3987","post","type-post","status-publish","format-standard","hentry","category-epic"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>EPIC Customer Service Representatives Currently Unavailable \u2013 UPDATE: Service Restored - ECFMG News<\/title>\n<meta name=\"description\" content=\"EPIC Customer Service Representatives Currently Unavailable \u2013 UPDATE: Service Restored - ECFMG News\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ecfmg.org\/news\/2020\/11\/17\/epic-customer-service-representatives-currently-unavailable\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EPIC Customer Service Representatives Currently Unavailable \u2013 UPDATE: Service Restored - 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