{"id":3596,"date":"2020-03-16T12:24:21","date_gmt":"2020-03-16T16:24:21","guid":{"rendered":"https:\/\/www.ecfmg.org\/news\/?p=3596"},"modified":"2020-04-09T16:03:16","modified_gmt":"2020-04-09T20:03:16","slug":"ecfmgfaimer-customer-service-experiencing-exceptionally-high-volume","status":"publish","type":"post","link":"https:\/\/www.ecfmg.org\/news\/2020\/03\/16\/ecfmgfaimer-customer-service-experiencing-exceptionally-high-volume\/","title":{"rendered":"ECFMG|FAIMER Customer Service Experiencing Exceptionally High Volume"},"content":{"rendered":"<p>Due to inquiries related to the COVID-19 (Coronavirus) pandemic, some customer service departments of ECFMG|FAIMER are currently experiencing exceptionally high call and e-mail volume. We understand the urgency and importance of many of the inquiries, and we are working diligently to respond. Despite these efforts, you may experience extended wait times in the telephone queues and delayed e-mail responses.<\/p>\n<p>We appreciate your patience and understanding as we all navigate this challenging time.<\/p>\n<p><span style=\"color: #ff0000;\"><strong><em>For more information on the impacts of the COVID-19 pandemic on ECFMG|FAIMER programs and what we are doing in response, please visit our <\/em><\/strong><\/span><a href=\"https:\/\/www.ecfmg.org\/annc\/covid-19-coronavirus.html\"><strong><em>COVID-19 (Coronavirus) web page<\/em><\/strong><\/a><strong><em>.<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Due to inquiries related to the COVID-19 (Coronavirus) pandemic, some customer service departments of ECFMG|FAIMER are currently experiencing exceptionally high call and e-mail volume. We understand the urgency and importance of many of the inquiries, and we are working diligently to respond. Despite these efforts, you may experience extended wait times in the telephone queues &#8230; <a href=\"https:\/\/www.ecfmg.org\/news\/2020\/03\/16\/ecfmgfaimer-customer-service-experiencing-exceptionally-high-volume\/\" class=\"more-link\"><span class=\"screen-reader-text\">  Read More  <i class=\"fas fa-arrow-right\"><\/i><\/span><\/a><\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-3596","post","type-post","status-publish","format-standard","hentry","category-general"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ECFMG|FAIMER Customer Service Experiencing Exceptionally High Volume - ECFMG News<\/title>\n<meta name=\"description\" content=\"ECFMG|FAIMER Customer Service Experiencing Exceptionally High Volume - ECFMG News\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ecfmg.org\/news\/2020\/03\/16\/ecfmgfaimer-customer-service-experiencing-exceptionally-high-volume\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ECFMG|FAIMER Customer Service Experiencing Exceptionally High Volume - 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