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Other Support Staff
- Ensures medical records, laboratory reports, radiological images, and other patient records are properly completed and secured, but readily available to physicians, nurses, and other health care providers.
- Has a critical role in ensuring optimal and safe patient care, enabling medical and nursing staff to do their work efficiently and in compliance with hospital policies and procedures.
- Typically trained on the job, but may have taken technical courses.
- Encounters patients when they first arrive at a clinical unit, receiving their medical records and entering their information into order sheets, medication records, laboratory requests, etc.
Who is a Ward Clerk?
What does a Ward Clerk do?
A Ward Clerk’s primary responsibility is to ensure that medical records, laboratory reports, radiological images, and other related patient records are properly completed and securely stored but readily available to physicians, nurses, and other health care providers.
What education, training, and experience must one have to function as a Ward Clerk?
How and by whom is a Ward Clerk supervised?
What are the typical day-to-day activities of a Ward Clerk?
Ward Clerks perform receptionist and clerical duties in hospital nursing units. They set up records for new patients; transcribe physicians’ orders from patient records; and copy information such as temperature, pulse rate, and blood pressure onto patients’ medical records. They prepare requisition forms for laboratory tests, therapy, drugs, and supplies for their unit. They record patient diagnoses on the appropriate medical forms, arrange for the transfer of patients within the unit or to other units, process patient discharge forms for the business office, and may compile the daily census of patients. Ward Clerks answer telephones and direct calls to medical staff and patients and relay messages as appropriate. They distribute mail, newspapers, and flowers to patients. They also greet visitors and direct them to patient rooms.
Must a Ward Clerk be licensed or certified to function in his or her role as part of the health care team?
What types of patients would benefit from the care of a Ward Clerk?
How and when does a Ward Clerk become involved in the care of a particular patient?
Gerald P. Whelan, MD, FACEP, ECFMG